Why People Hesitate to Service Their Vehicles.
Posted on January 22, 2013
80 percent of all cars have one or more service or repairs that need to be done (NHTSA). That’s 160,000,000 and you are trusting your family’s safety to those people driving right next to you (go ahead, look over and wave). Admittedly, some are minor. Still, it is not uncommon for folks to tell us they are going to park an unsafe car, only to see them hauling kids around in it the next day! Those are just the problems uncovered through inspections. Imagine how many others go undetected.
There are many reasons we don’t take care of important repairs and maintenance. Usually, it is just being uncomfortable with car care. We don’t feel like we know enough to make a wise decision. Some of this is because cars are so reliable now. They’ve almost become an appliance. If you don’t worry about it breaking down, you’re not forced to think as much about preventive maintenance.
People who don’t know as much about cars hesitate to ask questions. People who know a lot about cars don’t ask them either. Both worry that they will look ignorant. Ask questions! At Ace, we truly appreciate the opportunity to explain AND TO SHOW you what needs to be done. No reputable shop minds showing you anything. You will be more comfortable knowing you car is in good hands and your technician will have the opportunity to prove their expertise, reliability and honesty.
That brings us to the next issue; people say that they don’t always know if they really need the service or if they are just being sold something. At the heart, it speaks to trust. Trust has to be earned and that takes time, but you can short cut the process. Get to know your manufacturer’s recommended maintenance schedules, or have our service writer print the factory recommendations for you. You know you can trust your owner’s manual!
You need to trust your technician’s experience alone, from time to time. When he inspects your vehicle, he may find broken or severely worn parts. Your service writer will explain them and gladly take you to actually see the problem. He will prioritize your concerns so you can make good decisions.
Finally; money is often a concern. Our money has many places it needs to go, as do you, in your car. Unfortunately, if you let simple maintenance go long enough, it will cost a lot more of that money, and perhaps you won’t be going anywhere.
Ace Auto Doctor & Repair invests heavily in training, diagnostic equipment and tools. Like any other business, we have labor, insurance, rent, utilities, supplies, taxes and so on. So, we understand what it’s like to prioritize spending. Whenever possible, we will help you determine which items need to be done immediately, and which can wait. Then we’ll try to schedule these to fit your budget.